SMS Terms and Conditions
Effective date: August 26, 2026
Program Description
B.T. Window & Doors LLC uses SMS messaging for transactional purposes only. Messages are sent only to customers who have requested an estimate, installation, or service appointment and who have given express consent through the SMS consent checkbox on our website contact form. Messages include scheduling confirmations, appointment reminders, and project-related updates such as arrival times, measurement visits, and installation status.
No marketing or promotional messages are sent through this program.
How You Opt In
Customers opt in by visiting https://www.btwindowanddoors.com/contact, entering their information, and checking the optional SMS consent checkbox before submitting the form. The checkbox is not preselected. Providing a mobile number alone does not constitute consent, and consent is not a condition of purchase.
Message Frequency
Message frequency varies with the progress of your project. Customers typically receive 1–3 messages per appointment. We do not send recurring messages outside of an active estimate, appointment, or project.
Cost
Message and data rates may apply. We do not charge for the messages, but your mobile carrier may charge you for sending or receiving them depending on your plan. Please check with your carrier if you are unsure.
How to Opt Out — Reply STOP
You can cancel at any time by replying STOP to any message you receive from us. After you send STOP, we will send one final message confirming that you have been unsubscribed, and you will not receive further text messages from us.
Opting out of text messages will not cancel your appointment or your project. We will simply contact you by phone or email instead. If you wish to opt in again, visit our contact form and check the SMS consent checkbox.
How to Get Help — Reply HELP
Reply HELP to any message for assistance, and you will receive a message containing our contact information. You can also reach us directly at the phone number or email address below.
Supported Carriers and Delivery
Carriers are not liable for delayed or undelivered messages. Message delivery depends on your mobile carrier's network and is not guaranteed. Because delivery cannot be guaranteed, please do not rely on a text message alone for time-critical matters — if you have not heard from us, call our office.
Privacy
Mobile information and messaging consent will not be shared or sold to third parties for marketing purposes. We disclose mobile numbers only to the service providers that help us deliver these messages and manage scheduling, and they may not use the information for their own marketing. See our Privacy Policy for full details.
Changes to These Terms
We may update these terms from time to time. When we do, we will change the effective date shown at the top of this page.
Contact Us
For any question about our text messaging program:
B.T. Window & Doors LLC
Sykesville, Maryland
Phone: (410)336-1945 or (443)603-7991
Email: btwindowdoors@gmail.com
MHIC License #131411