Privacy Policy

Effective date: August 19, 2026

B.T. Window & Doors LLC ("we," "us," or "our") respects your privacy. This policy explains what information we collect through our website and in the course of providing window and door installation services, how we use it, and the choices you have.

Information We Collect

We collect only what we need in order to respond to you and complete your project:

• Contact details you give us — your name, phone number, email address, and the address or ZIP code of the project.
• Project details you choose to share, such as the type of service requested and any description of the work.
• Technical information collected automatically when you use the site, such as IP address, browser type, and pages viewed.

We do not ask for, and do not want, Social Security numbers, bank account numbers, or payment card numbers through this website.

How We Use Your Information

• To respond to estimate requests and questions.
• To schedule, confirm, and carry out appointments and installations.
• To provide warranty and follow-up service.
• To keep the records we need for our business and our MHIC licensing obligations.
• To improve our website and understand which pages are useful.

Mobile Information and SMS Messaging

If you give us your mobile number, we may send you text (SMS) messages about your estimate, appointment, or project. Our messaging is transactional only — we do not send marketing or promotional text messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from any information we may otherwise share. We disclose mobile numbers only to the service providers that help us send the messages and manage our scheduling, and those providers are not permitted to use the information for their own marketing.

Consent to receive text messages is not a condition of purchasing any goods or services from us. You may opt out at any time by replying STOP to any message, or get help by replying HELP. Full details are in our SMS Terms and Conditions.

How We Share Information

We do not sell your personal information. We share it only in these limited situations:

• Service providers working on our behalf — for example our website host, email provider, text messaging provider, and scheduling software. They may use the information only to perform services for us.
• Suppliers and installers where it is necessary to measure, order, or install your product.
• Legal reasons — when required by law, or to protect our rights, safety, or property.

Cookies and Website Analytics

Our site uses cookies and similar technologies from Google Analytics, Google Ads, Google Tag Manager, and the Meta (Facebook) advertising pixel. These help us understand how visitors find and use the site, and measure our advertising. This activity is separate from SMS messaging, and mobile opt-in data is never used for advertising.

You can block or delete cookies in your browser settings. You can also opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on.

How Long We Keep Information

We keep estimate requests and project records for as long as we need them for warranty, tax, and licensing purposes, and then dispose of them securely. If you would like your information removed sooner, contact us using the details below and we will honor the request where we are not required by law to keep it.

Security

We take reasonable measures to protect the information you give us, and we limit access to the people who need it to do their job. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Your Choices

• Text messages: reply STOP to any message to stop receiving them.
• Email and phone: tell us at any time and we will stop contacting you that way.
• Access or deletion: contact us to ask what we hold about you, correct it, or have it deleted.

Children's Privacy

Our services are for homeowners and property owners. We do not knowingly collect information from children under 13. If you believe a child has given us information, contact us and we will delete it.

Links to Other Sites

Our site links to other websites, such as manufacturers and financing partners. We are not responsible for their privacy practices, and we encourage you to read their policies.

Changes to This Policy

We may update this policy from time to time. When we do, we will change the effective date shown at the top of this page.

Contact Us

If you have any question about this policy or about the information we hold, please contact us:

B.T. Window & Doors LLC
Sykesville, Maryland
Phone: (410)336-1945  or  (443)603-7991
Email: btwindowdoors@gmail.com
MHIC License #131411